Clevertronics Product Warranty Statement - United Kingdom

This document sets out the express warranties that apply in respect of Clevertronics International UK Ltd (incorporated in England and Wales with company number 11249539 and registered VAT number 303 6051 50 with the registered address at 843 Finchley Road, London, United Kingdom, NW11 8NA) (we, us or our) products sold by us or any of our authorised resellers to each end user customer (you or your) in the United Kingdom (products).

1. Consumer guarantees

Our products come with guarantees that cannot be limited or excluded under the United Kingdom Consumer Rights Act 2015 and the United Kingdom Consumer Contracts Regulations 2013 (Consumer Law) where the Consumer Law applies, including (without limitation):

(a) products to be of satisfactory quality;
(b) products to be fit for its particular purpose;
(c) products to be as described;
(d) products to match a sample and to match a model seen or examined; and
(e) products to be installed correctly (if installed by us).

You may be entitled to a remedy for failing to comply with the Consumer Law, including (as applicable and without limitation):

(a) a short-term right to reject the products;
(b) a right to repair or replace a defective product;
(c) a right to a price reduction or a refund; or
(d) a final right to reject the products.

The benefits conferred by this document are subject to, and in addition to, all rights and remedies which you may have under the Consumer Law, and any other statutory rights you may have under other applicable laws. This document does not exclude, restrict or modify any such rights or remedies, any liability of us for failing to comply with these provisions of the Consumer Law or your right to make a claim in respect of the consumer guarantees or under any other provision of the Consumer Law.

The Consumer Law and any other applicable statutory rights and remedies may continue to apply after any express warranty provided under this document has expired.

2. Clevertronics express warranty

Subject to the conditions set out in this section and the exclusions set out in section 3, we warrant that each product described in the second column in each of the tables below will be free from defects in materials or workmanship for the relevant period set out in the third column.

Unless otherwise stated, all warranty periods commence from the date of invoice.

Where the manufacturer of a component incorporated in any product provides us an extended warranty in relation to the component supplied by them, we will take reasonable steps to endeavour to pass the relevant extended warranty through to you.

Subject to the terms of this document, if a claim is made in accordance with section 4 during the applicable warranty period, and the relevant product is found to be defective, we will, at our option, either repair or replace the defective product.

The Clevertronics Range of Products Warranty Period for Economy, CLP, L10 and Non-Emergency Products.

Economy Range of Emergency Products

Clevertronics product range Product/s covered Warranty period
Economy range All products in the NiCd Economy range (excluding fluorescent lamps). 12 months

Note:
– Only LED lamps covered; all other lamps excluded.

All products in the Lithium Economy (EL) range. 36 months

Note:
– Only LED lamps covered; all other lamps excluded.

Battens
Economy Argonaut Range 60 months for general lighting components; 36 months for EL emergency lighting components.
Economy LED Tube Range 36 months for LED tubes; 36 months for EL emergency lighting components.

CLP Range of Emergency Products

Clevertronics product range Product/s covered Warranty period
CLP range All products in the CLP range
(including Clevertest, CleverEvac, Zoneworks and DALI products), excluding fluorescent lamps and battens.
60 months

Note:

– Only LED lamps covered; all other lamps excluded.

– Lifelight and Lifelight Pro ranges (non-maintained) include lifetime lamp head warranty.

Battens and Bunkalites
Fluorescent Standard Range 12 months for general lighting components; 60 months for LP emergency lighting components.
Fluorescent PRO (-A2) Range 24 months for general lighting components; 60 months for LP emergency lighting components.
LED Tube Range 36 months for LED tubes; 60 months for LP emergency lighting components.
Argonaut Standard and PRO Range 60 months for general lighting components; 60 months for LP emergency lighting components.
Bunkalites 60 months for general lighting components; 60 months for LP emergency lighting components.
Note: fluorescent lamps excluded.
NiCd Integral Battery Freezer Products Integral battery freezer products with NiCd batteries 24 months.

L10 Range of Emergency Products

Clevertronics product range Product/s covered Warranty period
L10 range All products in the L10 range
(including Clevertest, CleverEvac, Zoneworks and DALI products), excluding fluorescent lamps.
72 months

Note:
– Only LED lamps covered; all other lamps excluded.
– L10 Lifelight and Lifelight Pro ranges (non-maintained) include a lifetime lamp head warranty.

Battens
Fluorescent PRO (-A2) range 24 months for general lighting components; 72 months for the L10 emergency lighting components.
LED Tube range 36 months for LED tubes; 72 months for L10 emergency lighting components.
Argonaut Standard and PRO range 60 months for the general lighting components; 72 months for L10 emergency lighting components.
Note: fluorescent lamps excluded.

Non-Emergency Range of Products

Clevertronics product range Product/s covered Warranty period
Non-emergency (240V) Batten and Bunkalites Fluorescent Standard range 12 months for general lighting components.
Fluorescent PRO (-A2) range 24 months for general lighting components.
LED Tube range 36 months for LED tubes.
Argonaut Standard and PRO Range 60 months for general lighting components.
Bunkalites 60 months for general lighting components.
Circlite 12 months for general lighting components.
Note: fluorescent lamps excluded.
Spare Parts
  • E.g. Printed circuit assemblies, batteries, LED control gear, LED strips/light modules
  • 12 months on all spare parts
Note: fluorescent lamps excluded.

The express warranties set out in the table above are provided on a ‘back to base’ basis. This means that you are responsible (at your cost unless otherwise provided under the Consumer Law) for delivering the relevant product/s to us, and collecting the repaired or replacement product/s from us, in each case at the location/s notified by us.

Zoneworks On-Site Warranty

Warranty type Product/s covered Warranty period
Zoneworks On-Site Warranty – CLP Products Zoneworks computerized emergency lights commissioned by Clevertronics. Lesser of:

– defects liability period that applies in relation to the applicable project contract under which Zoneworks is installed; and
– 24 months.

Zoneworks On-Site Warranty – L10 Products Zoneworks computerized L10 emergency lights commissioned by Clevertronics. Lesser of:

– defects liability period that applies in relation to the applicable project contract under which Zoneworks L10 is installed; and
– 36 months.

The express warranties set out in the table above:

(a) are provided on the basis that warranty periods commence from when we first invoice the relevant Zoneworks products to site;

(b) are provided on an ‘on-site basis’. This means that, subject to the terms set out below, we will arrange (at our cost) for the defective product/s to be repaired or replaced at the premises where they are installed;

(c) only apply to the extent defects are identified during initial product commissioning and / or on each occasion scheduled testing of emergency luminaires and exit signs is completed at 6 monthly intervals during the applicable warranty period. Call-outs for failures which are identified or occur outside of initial product commissioning or scheduled testing are not covered by the Zoneworks On-Site Warranty;

(d) are subject to you arranging (at your cost unless otherwise provided under the Consumer Law) for the installing contractor to:

(i) supply a suitably experienced representative with detailed knowledge of the site to be available on site at all times reasonably required by us to provide such assistance as we reasonably require;

(ii) supply any special lifting equipment required to access high level emergency luminaires not accessible with a 2 metre step ladder. The high level emergency luminaires under warranty will be removed by the installing contractor for repair/replacement by our on-site personnel.

The following conditions apply to the Zoneworks On-Site warranties:

(a) all on-site warranty work will be carried out between the hours of 6am and 6pm Monday-Friday (excluding public holidays in the location you are based]). Work outside these hours will be charged at the difference between our standard 6am-6pm hourly rate and the applicable after-hours rate (the after-hours rate varies depending on the specific work time). Please confirm the applicable rates with your Clevertronics representative;

(b) you are required to provide our on-site personnel (and the installing contractor’s representative) with, or arrange, free, uninhibited access to the site at times nominated by us. Failure to provide this access will result in charges relating to the time incurred waiting for access at our applicable standard hourly rate; and

(c) delays associated with incorrect labelling, incorrect positions on drawings or changes/alterations (including wiring and other general luminaires that affect communications or performance) will be charged at our applicable standard hourly rate.

3. Warranty exclusions

The express warranties set out in section 2 above do not apply:

(a) where you bought the product for resale;
(b) where a defect or other issue with a product is caused by normal wear and tear, misuse or abuse of the product;
(c) to any defect or other issue which is a result of installation, repair, alteration or modification not carried out in accordance with our directions or guidelines;
(d) where the product is damaged as a result of it being incorrectly installed or being used for a purpose for which it not designed, sold or otherwise not in accordance with any directions for installation and use;
(e) to any defect or other issue which is a result of electricity supply problems, lack of user care, incorrect power supply or power surge;
(f) to the extent that you or any installing contractor fails to comply with the requirements of the Clevertronics Zoneworks Emergency Lighting Pre-Installation Guide and Conditions published by Clevertronics from time to time;
(g) when parts requiring replacement due to normal wear and tear including lamps are not replaced in a timely manner; or
(h) in respect of any:
(i) software (other than Zoneworks), loss of data or computer viruses;
(ii) damage to the ZSERV or emergency luminaires due to or power surge; or
(iii) damage caused by flood, fire, lightning or corrosion; or
(iv) damage caused by operator error, equipment misuse, negligence or an unsuitable environment.

In no circumstances we will be liable for any loss which you suffer or incur from or in connection with your purchase or use of any product where the loss is beyond the normal measure of damages including any indirect or consequential loss, loss of reputation, loss of profits, loss of actual or anticipated savings, loss of bargain and loss of opportunities however arising (including for any negligence or otherwise), and regardless of whether we knew or ought to have known that it was possible or foreseeable that you would incur such loss. The provisions of this warranty document shall not apply to (i) death or personal injury; (ii) fraud; (iii) fraudulent misrepresentation; or (iv) any other liability that cannot be limited or excluded as a matter of law.

4. How to make a claim

To make a claim under an express warranty set out in this document, you must:

(a) call us on the phone number 01895 430 255 email us at the address, as set out in section 5 below to notify us of your claim as soon as reasonably practicable and no later than 7 days after you first become aware of the circumstances giving rise to the claim;
(b) provide us with reasonable details in relation to your claim (including the product serial number and proof of purchase);
(c) unless claiming under an ‘on-site warranty’, return the relevant product to us (at your cost) at 362 Stockley Close West Drayton UB7 9BL or any other address notified by us, where practicable, in its original packaging and arrange for the repaired or replacement product to be collected from us (at your cost) in a timely manner; and
(d) if required by us, provide us or any person nominated by us reasonable access to the premises at which the relevant product is located at times nominated by us so that we can inspect the product.

5. Contacts

If you have any queries in relation to the terms of this document, or wish to make a claim under an express warranty set out in this document, please contact:

Clevertronics UK International Ltd
362 Stockley Close
West Drayton
Middlesex, UB7 9BL
Ph: 01895430255
Email: UKsales@clevertronics.com

Effective: July 1 2018
Clevertronics International UK Ltd trading as Clevertronics, with registered number 11249539, whose registered office is at 843 Finchley Road London NW11 8NA